Frequently askedquestions.
General & product
Do I need Salesforce?
No. Your trial runs on the CRM built into superglass, so there’s nothing to connect. If your team uses Salesforce, you can connect it from Settings at any time, and superglass then works with the deals you already have.
Is superglass a replacement for our current CRM?
It can be. Without Salesforce, superglass is your CRM: your accounts, contacts and deals live in your workspace. With Salesforce, superglass works on top of it and reads your deals live, so there’s nothing to move and your admins keep control. Either way, your reps spend less time typing.
How long does setup take?
About 5 minutes. After you sign up, you answer about 10 questions, one tap each, or describe how your team sells in your own words. Start from MEDDIC, MEDDPICC, BANT or SPICED, or from none of them. Your methodology goes live when you finish. You can change it later, and every change is saved as a version you can go back to.
How does Methodology Builder work? Does it support the usual frameworks?
Methodology Builder turns the way your team sells into a set of checks for each stage. superglass uses them when it reads your notes and your deals. Start from MEDDIC, MEDDPICC, BANT or SPICED, or from your own answers. Use CHAMP or MEDDICC? Type the name during setup and it starts from the closest one. Challenger and Sandler are ways of selling rather than checklists, so they start from your own answers. Switch off the checks you don’t use, and edit the rest at any time.
What’s the difference between Sales Reps and Sales Leaders seats?
Sales Reps (€29 per seat) covers Record and Deal Intelligence. Sales Leaders (€79 per seat) works on its own and covers Ask across the whole pipeline, plus Team Coaching: a weekly view of who needs a hand and why. Buy either one, or both for the same person. See Pricing for the details.
Which languages does superglass support?
English, French, Spanish, German, Italian and Brazilian Portuguese. Each person picks their own. Your notes and CRM data stay in the language they were written in. superglass doesn’t translate them.
Day to day
Will superglass change things in our CRM without asking?
No. When a rep records a note, superglass sorts it into a draft that only the rep can see. The rep checks it, fixes anything that’s off and clicks “Confirm & sync”. Only then does anything reach your CRM.
Does superglass record my meetings?
No. superglass never joins or records a meeting. For Teams meetings your reps organize with transcription on, it reads the transcript Teams already makes, turns it into a note and deletes the transcript. The rep checks the note and confirms before anything reaches your CRM. Your Microsoft 365 administrator turns this on once, with our Teams setup guide.
Data, GDPR & security
Where is our data stored?
superglass is built in the European Union, and your workspace data is stored on our servers in France. We built it to comply with GDPR and the EU AI Act. A few services we rely on - for email, AI and delivering the site - process some data outside the EU under GDPR safeguards; our privacy notice names each one.
Is our data used to train AI models?
Never. Your deals, your methodology and your client conversations belong to you. They’re kept separate from other customers’ data and are never used to train AI models.
What happens to my notes and recordings?
Your notes stay in your workspace for as long as you use superglass. Voice recordings are deleted as soon as they’ve been turned into text. If you close your account, your data is deleted within 30 days. Full details are in our Privacy notice.